Terms & Conditions — pbc138

1 Definitions and Interpretation

"pbc138", "we", "us", and "our" refer to the pbc138 platform and its operating entity. "You", "your", and "player" refer to any individual who accesses, registers with, or uses any service offered on the pbc138 website. "Account" means the personal account created by a player upon registration. "Services" means all games, sports betting markets, bonuses, promotions, and any other features offered on the pbc138 platform. "Funds" refers to any balance deposited into or credited to a player's account. These Terms, together with the Privacy Policy and Responsible Gaming Policy, form the entire agreement between the player and pbc138.

2 Eligibility and Account Registration

To register and use pbc138 services, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must be a resident of or physically located in a jurisdiction where online gambling is not prohibited.
• You must not be registered on any self-exclusion list or equivalent programme.
• You must not be acting on behalf of any other person or entity when registering or placing wagers.
• You must provide accurate, truthful, and current information during the registration process.
• You must not have had a previous pbc138 account closed or suspended for breach of these Terms.

pbc138 reserves the right to request documentation confirming any of the above eligibility criteria at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension pending further review.

3 Account Management and Security

Each player is permitted to hold one and only one active account on the pbc138 platform. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Where duplicate accounts are identified, pbc138 reserves the right to merge, suspend, or permanently close the duplicate accounts and to void any bonuses, winnings, or transactions associated with them.

You are solely responsible for maintaining the confidentiality of your username and password. pbc138 strongly recommends using a unique, complex password and enabling any available two-factor authentication features. You must notify pbc138 immediately at [email protected] if you suspect unauthorised access to your account. pbc138 will not be held liable for any losses incurred as a result of unauthorised use of your account credentials where you have failed to take reasonable precautions or failed to notify us promptly.

4 Deposits and Payment Methods

pbc138 accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, BRAC Bank, City Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100 per transaction.

Deposits are credited to your pbc138 account in real time, typically within 60 seconds of a successful mobile wallet transaction. pbc138 does not charge deposit processing fees; however, your payment provider may apply their own charges. You are responsible for any fees levied by your payment provider.

All funds deposited must originate from a payment method registered in your own name. Deposits from third-party accounts, anonymous payment methods, or accounts in another person's name are prohibited and may result in the suspension of funds pending investigation. pbc138 reserves the right to return deposited funds to their source if the above conditions are not met.

5 Withdrawals

Withdrawals from your pbc138 account are subject to the following conditions:

• The minimum withdrawal amount is ৳200 per transaction.
• You must complete identity verification (Know Your Customer, "KYC") before your first withdrawal is processed.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, in line with anti-money laundering requirements.
• Any active bonus funds that have not met the required wagering turnover conditions cannot be withdrawn.
• Verified withdrawals to bKash or Nagad are typically processed within 10 minutes during regular operating hours (Bangladesh Standard Time, UTC+6).
• pbc138 reserves the right to request additional verification documents for withdrawals above a defined threshold, at its sole discretion.

pbc138 reserves the right to delay or withhold any withdrawal pending investigation where there is a reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms. Players will be notified of any such hold and provided with a reasonable explanation.

6 Bonuses and Promotions

pbc138 offers a range of bonuses and promotions to registered players, including but not limited to: welcome bonuses, daily reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, Pohela Boishakh, and Bangladesh national holidays. All bonuses are subject to the following general conditions unless otherwise stated in the specific promotion terms:

• Bonus funds are subject to a minimum wagering requirement before they may be converted to withdrawable real-money funds. The applicable wagering multiplier will be stated in the individual promotion terms.
• Bonuses may only be claimed once per player, per household, per IP address, and per payment method, unless explicitly stated otherwise.
• pbc138 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time, with reasonable notice provided where practicable.
• Bonuses are intended for recreational players. Any player found to be abusing the bonus system — including but not limited to using multiple accounts, exploiting technical errors, or engaging in coordinated wagering patterns — will have their bonus voided and their account suspended.
• Free bets and bonus credits have no cash value and cannot be transferred, sold, or exchanged.

7 Gameplay Rules and Fair Play

All games offered on pbc138, including slots, live casino tables, Andar Bahar, dice games, and sports betting markets, are operated in accordance with the rules of the respective game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and pbc138's own platform rules. By participating in any game, you accept the rules applicable to that game.

pbc138 uses certified random number generation (RNG) technology for applicable games to ensure outcomes are fair and unpredictable. Live casino games are operated by third-party providers and are subject to those providers' own fair-play certifications.

Any attempt to manipulate, exploit, or interfere with the pbc138 platform, its games, or its software — including the use of automated betting scripts, bots, exploits, or collusion with other players — is strictly prohibited. pbc138 reserves the right to void any wager, suspend any account, and withhold any funds associated with such activity.

8 Sports Betting Rules

Sports betting markets on pbc138 cover cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, kabaddi, hockey, and other sports. The following rules apply to all sports betting activity on pbc138:

• All bets are settled in accordance with the official result of the relevant event as determined by the recognised governing body (e.g., ICC for cricket, FIFA for football).
• In the event of a match being abandoned, postponed, or cancelled, bets will be settled in accordance with pbc138's individual market rules, which may include voiding the bet or settling on the result at the time of abandonment.
• Live in-play betting markets close at the time indicated in the market interface. Bets placed after a market has closed will be voided.
• Obvious pricing errors in odds are not binding. pbc138 reserves the right to void bets placed on clearly erroneous prices.
• pbc138 reserves the right to suspend or restrict betting markets at any time without prior notice.

9 Know Your Customer (KYC) and Verification

In order to process withdrawal requests and to comply with anti-money laundering obligations, pbc138 requires all players to complete a Know Your Customer (KYC) verification process. You may be required to submit one or more of the following documents:

• A valid government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of the payment method used (e.g., a screenshot of the bKash or Nagad account showing your registered mobile number).

pbc138 handles all KYC documents in accordance with its Privacy Policy. Documents are used solely for identity verification and anti-fraud purposes and are not shared with unauthorised third parties. Failure to complete KYC verification will result in withdrawal requests being placed on hold until satisfactory documentation is received.

10 Responsible Gaming

pbc138 is committed to promoting responsible gambling among its player base. We provide a range of tools to help players manage their gambling activity, including deposit limits, session time reminders, cool-off periods, and self-exclusion. Players who believe their gambling is becoming problematic are encouraged to use these tools immediately and to contact the pbc138 support team at [email protected].

pbc138 strictly prohibits gambling by individuals under the age of 21. Any account found to belong to a person under 21 will be closed immediately and all funds will be returned to the payment source after deducting any bonuses received. For full details of pbc138's responsible gaming tools and resources, please refer to our Responsible Gaming page.

11 Account Suspension and Termination

pbc138 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Provision of false, misleading, or incomplete information during registration or verification.
• Suspected fraudulent activity, money laundering, or abuse of the bonus system.
• Chargebacks or disputes initiated through a payment provider.
• Failure to complete KYC verification within a reasonable timeframe.
• A player's own request for self-exclusion under the Responsible Gaming policy.

Upon closure of an account for breach of these Terms, pbc138 may withhold any balance pending investigation. Where closure is at the player's own request for responsible gaming reasons, the remaining real-money balance (excluding uncleared bonus funds) will be returned to the registered payment method within a reasonable timeframe.

12 Limitation of Liability

To the maximum extent permitted by applicable law, pbc138 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to: loss of funds due to technical failure, loss of data, interruption of service, or reliance on any information provided on the platform. pbc138 provides its services on an "as available" basis and does not warrant uninterrupted or error-free access to the platform at all times.

pbc138 shall not be liable for losses arising from events outside its reasonable control, including but not limited to internet connectivity failures on the player's side, power outages, acts of government, or force majeure events.

13 Intellectual Property

All content on the pbc138 platform — including but not limited to text, graphics, logos, game interfaces, software, and the pbc138 brand name — is the intellectual property of pbc138 or its licensed third-party content providers. You may not reproduce, distribute, modify, publicly display, or create derivative works from any pbc138 content without prior written authorisation. Unauthorised use of pbc138 intellectual property may result in legal action.

14 Privacy and Data Protection

pbc138 collects and processes personal data in accordance with its Privacy Policy. By registering an account and accepting these Terms, you also consent to the collection and use of your personal data as described in the Privacy Policy. pbc138 employs 256-bit SSL encryption and industry-standard security practices to protect player data. For full details of how your data is used, stored, and protected, please review the Privacy Policy.

15 Amendments to These Terms

pbc138 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the platform. Continued use of the pbc138 platform following notification of updated Terms constitutes acceptance of those revised Terms. It is your responsibility to review these Terms periodically to remain informed of any changes. The date at the top of this document indicates when the Terms were last updated.

16 Governing Law and Disputes

These Terms shall be interpreted and governed in accordance with generally accepted principles of online gaming regulation. In the event of a dispute between you and pbc138 arising from these Terms or your use of the platform, you are encouraged to contact the pbc138 support team in the first instance at [email protected]. pbc138 will endeavour to resolve disputes fairly and promptly, typically within 10 business days of receiving a formal complaint.

pbc138 operates as a safe and reliable platform applying SSL encryption and fair-play principles. No specific regulatory body or licensing authority is claimed in these Terms. Players are responsible for ensuring compliance with all applicable laws in their own jurisdiction.

17 Contact and Support

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the pbc138 platform, please contact the support team. All communications should be directed to:

Email: [email protected]

Response time: Within 24 hours, Bangladesh Standard Time (UTC+6). Please include your registered mobile number and a brief description of your query to help us assist you efficiently.