pbc138 Privacy Policy

1 Data Controller

pbc138 acts as the data controller for all personal data collected through the pbc138 website and platform. As data controller, pbc138 determines the purposes and means by which your personal data is processed. If you have any questions or concerns about how your data is handled, please contact our support team at [email protected]. We will respond within 24 hours during regular Bangladesh Standard Time (UTC+6) business hours.

2 Information We Collect

pbc138 collects personal data through several means, including directly from you during registration and through automated systems when you use our platform. The categories of personal information we may collect include:

• Account registration information: Your full name, date of birth, mobile phone number, and email address as provided during sign-up.
• Identity verification documents: Copies of your National Identity Card (NID), passport, or driving licence submitted during the KYC process.
• Financial information: Your bKash, Nagad, Rocket, or Upay mobile wallet numbers; bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.); and records of all deposit and withdrawal transactions.
• Technical and device data: Your IP address, browser type and version, device model and operating system, screen resolution, and session timestamps automatically collected when you access pbc138.
• Gameplay and betting data: Details of games played, wagers placed, outcomes, bonus activations, and session duration records.
• Communication records: The content of any messages, complaints, or feedback you send to the pbc138 support team via email or in-platform messaging tools.

pbc138 collects only the minimum data necessary to provide and improve our services and to comply with applicable anti-money laundering and responsible gaming obligations.

3 How We Use Your Information

pbc138 uses your personal data for the following purposes:

• To create and manage your pbc138 account and verify your identity in accordance with KYC requirements.
• To process deposits and withdrawals through your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks).
• To provide access to casino games, sports betting markets, and all other pbc138 services.
• To detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
• To communicate with you regarding your account, including transaction confirmations, security alerts, and responses to support requests.
• To send you promotional communications and bonus offers where you have consented to receive them. You may withdraw this consent at any time by contacting [email protected].
• To comply with responsible gaming obligations, including monitoring for problem gambling indicators and applying player-requested account restrictions.
• To improve the pbc138 platform through analysis of aggregated and anonymised usage data.
• To comply with legal and regulatory obligations applicable to pbc138's operations.

pbc138 will not use your personal data for any purpose not listed above without first obtaining your explicit consent or where otherwise required by law.

4 Legal Basis for Processing

pbc138 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the pbc138 Terms & Conditions, including account management, payment processing, and service delivery.
• Legitimate interests: Processing carried out in pbc138's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent, such as receiving marketing communications. You may withdraw consent at any time without detriment.
• Legal obligation: Processing necessary to comply with applicable legal requirements, including anti-money laundering checks, identity verification, and law enforcement requests made through proper legal channels.

5 Cookies and Tracking Technologies

pbc138 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session while you are logged in, and analyse how players interact with our site. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account.
• Analytical cookies: Used to collect anonymised data about how players navigate pbc138, which pages are visited most frequently, and where technical issues occur. This data helps us improve the platform experience.
• Preference cookies: Store your platform settings such as preferred language display and notification preferences so you do not need to re-enter them on each visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the pbc138 platform, including your ability to log in and navigate securely.

6 Sharing Your Personal Data

pbc138 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with carefully selected third parties only in the following circumstances:

• Payment processors: We share necessary financial data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) solely to process your deposits and withdrawals.
• Game and technology providers: We share limited technical data with game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to enable the delivery of their games on the pbc138 platform. These providers operate under their own data protection obligations.
• Identity verification services: Third-party KYC and anti-fraud service providers may process your identity documents and financial data solely for verification purposes under strict confidentiality agreements.
• Legal and regulatory authorities: pbc138 may disclose personal data to law enforcement, financial intelligence units, or other government bodies where required to do so by applicable law or court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving pbc138, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom pbc138 shares personal data are contractually required to maintain appropriate security measures and to use that data only for the specific purposes for which it was shared.

7 Data Retention

pbc138 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. Our general retention guidelines are as follows:

• Account registration data and KYC documents are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction and betting records are retained for a minimum of five years for financial audit and compliance purposes.
• Communication and support records are retained for three years following the resolution of the relevant query or complaint.
• Analytical and usage data in anonymised form may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once fully anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods.

8 Data Security

pbc138 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pbc138 servers.
• Access controls limiting staff access to personal data on a strict need-to-know basis.
• Encrypted storage of sensitive data, including identity documents and financial records, in access-controlled server environments.
• Regular internal security reviews and vulnerability assessments of the pbc138 platform infrastructure.
• Multi-factor authentication requirements for internal system access by pbc138 staff.

While pbc138 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for immediately reporting any suspected unauthorised access to your pbc138 account by contacting [email protected].

9 Your Privacy Rights

As a pbc138 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. pbc138 will respond within 10 business days.

• Right of access: You have the right to request a copy of the personal data pbc138 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restrict processing: You may request that pbc138 limits the processing of your data in certain circumstances, for example while a complaint is being investigated.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request a copy of your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as receiving marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of pbc138's legitimate interests, where you believe your rights and interests override those legitimate interests.

10 Children and Minors

pbc138 is strictly an adult platform. Our services are not directed at, and must not be used by, any person under the age of 21. pbc138 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or submitted personal data to pbc138, we will immediately close the account, delete the associated personal data, and return any deposited funds to the registered payment source. If you believe a minor has registered on pbc138, please notify us immediately at [email protected].

11 International Data Transfers

Some of pbc138's third-party service providers — including game studios and technical infrastructure providers — may process your personal data in countries outside Bangladesh. Where such transfers occur, pbc138 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards may include contractual data protection clauses, service provider certification schemes, or other legally recognised transfer mechanisms. By using pbc138, you consent to the transfer of your personal data to service providers located in other countries for the limited purposes described in this policy.

12 Marketing Communications

With your consent, pbc138 may send you promotional communications about new games, special offers, daily bonuses, and seasonal promotions relevant to Bangladesh players — including events such as BPL season offers, Eid specials, Pohela Boishakh promotions, and T20 World Cup betting features. These communications may be delivered via SMS to your registered mobile number or via email.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing communications will not affect your ability to use pbc138's services or receive essential account-related notifications.

13 Changes to This Privacy Policy

pbc138 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service offerings. Material changes to this policy will be communicated to registered players via the email or mobile number on file, or through a prominent notice displayed on the pbc138 platform. The "Last updated" date at the top of this document will be revised to reflect the most recent version. Continued use of pbc138 following notification of policy changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way pbc138 handles your personal data, please contact our support team in the first instance:

Email: [email protected]

Response time: Within 24 hours, Bangladesh Standard Time (UTC+6). Please include your registered mobile number and a clear description of your privacy concern so we can assist you efficiently. pbc138 takes all privacy complaints seriously and will investigate and respond to each matter promptly and fairly.